Refund & Cancellation Policy

Website Design Projects

Reboot Inc charges a one-time website design and development fee of $499, collected in full at checkout. Work begins within one business day of payment.

If you cancel after work has begun but before launch:

• The project fee, already paid in full, is non-refundable.
• Incomplete work product remains our intellectual property until all outstanding balances are paid in full.

Dissatisfaction with results

If you are dissatisfied with the completed website, we will make reasonable revisions as described in your service agreement. Dissatisfaction with outcomes (search rankings, leads, traffic) after launch does not entitle you to a refund, as specific results are not guaranteed. See our Terms of Service §3 for our full disclaimer on outcomes.

Monthly Retainer Services

Monthly SEO, AEO, and maintenance services are billed one month in advance on the same calendar date each month.

• Cancellation: You may cancel monthly services at any time with 30 days written notice via our contact form. Cancellation takes effect at the end of the then-current billing cycle after the notice period.
• No refunds for the current billing month. Fees already charged for an active period are not refunded.
• No minimum term. You are not locked in to any contract length beyond the 30-day cancellation notice.

Payment Disputes and Chargebacks

If you have a billing concern, please contact us first. We resolve legitimate billing errors promptly, typically within 2 business days.

If you initiate a chargeback or bank dispute after work has commenced without first contacting us:

• All intellectual property created for your project (designs, copy, code, images) immediately reverts to Reboot Inc. and you lose all rights to use it.
• A $250 chargeback administration fee becomes immediately due.
• We reserve the right to pursue collection of the full project fee through all available legal means.

Online Payments via Stripe

Online payments are processed securely by Stripe, Inc. We do not store your card details. Stripe's own Privacy Policy and Terms of Service govern the payment transaction itself.

For billing questions about a specific charge, please include your name, project name, and the date of the charge when you contact us.

How to Request a Refund or Cancel

Submit your request through our contact form with:

• Your name and company
• The service or invoice you are referencing
• A brief description of your concern

We will respond within 2 business days. Cancellations of monthly services take effect at the end of the billing cycle following the required 30-day notice period.

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