Terms of Service

1. Who We Are

Reboot Inc. ("Reboot," "we," "us," or "our") is a Nevada-based web design and digital marketing company that provides professional website design, development, search engine optimization (SEO), answer engine optimization (AEO), and related services to local businesses. Our principal place of business is 930 S 4th St Ste 209-5981, Las Vegas, NV 89101.

"Client," "you," or "your" refers to any individual or entity that engages our services, submits payment, or requests a free audit through our website.

2. Services

Reboot provides the following services, as specified in your signed proposal or service agreement:

• Custom website design and development for local businesses
• On-page SEO setup (title tags, meta descriptions, schema markup, page structure)
• Answer Engine Optimization (AEO) content structuring and schema implementation
• Google Business Profile setup (if not already established) and search engine registration with Google and Bing
• Professional copywriting and photography sourcing for your website
• Monthly SEO, AEO, and website maintenance services (optional)

Free Audit. A free website audit is an informational assessment only. No payment is due and no services are rendered as a result of an audit unless you separately engage us in writing.

3. No Guarantee of Results

4. Payment Terms

Website Build: The one-time website development fee ($499) is collected in full at checkout. Work begins within one business day of payment. The fee is non-refundable once work has commenced.

Monthly Services: Monthly services are billed on the same calendar date each month. Fees are due in advance. You may cancel monthly services with 30 days written notice to avoid the next billing cycle.

Late Payment: Invoices unpaid after 10 days may result in suspension of services. Amounts more than 30 days past due accrue interest at 1.5% per month. We reserve the right to suspend or terminate services for non-payment without further notice.

Price Changes: We will provide 60 days written notice before changing monthly service pricing. Fixed-price project quotes are valid for 30 days from the date of issue.

Online Payments: Payments made through our website are processed securely by Stripe, Inc. We do not store your card details. By submitting a card payment, you also agree to Stripe's Terms of Service. For our full refund and cancellation terms, see our Refund Policy.

5. Refund Policy

The project fee is non-refundable once any design, copywriting, research, or development work has begun, regardless of whether the project reaches completion.

If you cancel after work has begun but before launch:

• The project fee, already paid in full, is non-refundable.
• Incomplete work product remains our intellectual property until all outstanding balances are paid in full.

If you are dissatisfied with the completed website, we will make reasonable revisions as described in your service agreement. Dissatisfaction with results (rankings, leads, traffic) after launch does not entitle you to a refund, as results are not guaranteed (see Section 3).

Monthly service fees are non-refundable for the current billing month. Cancellation takes effect at the end of the then-current billing cycle after the required 30-day notice.

6. Chargebacks and Payment Disputes

If you initiate a chargeback, dispute, or reversal with your bank or payment processor after work has commenced:

• All intellectual property created for your project (including designs, copy, code, and images) immediately reverts to Reboot Inc. and you lose all rights to use it.
• We reserve the right to pursue collection of the full project fee through all available legal means.
• A $250 chargeback administration fee is immediately due and payable.

If you have a billing concern, please contact us before initiating any bank dispute. We resolve legitimate billing errors promptly.

7. Client Responsibilities

You agree to:

• Provide accurate and complete information about your business within 5 business days of project initiation
• Review and approve the completed website within 14 calendar days of delivery; silence constitutes approval
• Ensure all content and materials you provide to us are accurate, legally compliant, and do not infringe any third-party rights
• Maintain appropriate business licenses, permits, and insurance required for your industry
• Ensure ongoing compliance with the Americans with Disabilities Act (ADA) and Web Content Accessibility Guidelines (WCAG) after delivery
• Not use the website for any unlawful, deceptive, or misleading business practices

Content accuracy. You are solely responsible for the accuracy of business information (hours, pricing, services, certifications, licensing) displayed on your website.

8. Intellectual Property

Upon receipt of final payment in full, you own the website design, copy, and imagery created specifically for your project under this agreement, subject to the license terms of any third-party components.

Until final payment is received, all work product remains the sole property of Reboot Inc. You have no right to use, publish, or transfer any work product until all balances are paid.

Your content. You retain ownership of content, logos, and materials you provide to us and grant us a limited license to use them to provide services.

Our systems. Our proprietary processes, methodologies, code libraries, templates, frameworks, and SEO/AEO systems remain our exclusive property at all times.

Portfolio rights. We retain the right to display your website in our portfolio and marketing materials unless you request otherwise in writing.

9. Third-Party Services and Dependencies

Our services depend on third-party platforms including Cloudflare (hosting), Google (search algorithms, Google Business Profile, Analytics), and various APIs. We are not responsible for outages, policy changes, algorithm updates, or service interruptions by third parties.

Google and other search engines may update their algorithms at any time, which can affect your rankings without any fault on our part. Such changes do not entitle you to a refund or credit.

10. Limitation of Liability

11. Disclaimer of Warranties

EXCEPT AS EXPRESSLY STATED IN THESE TERMS, OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT: (a) OUR SERVICES WILL MEET YOUR SPECIFIC REQUIREMENTS; (b) RESULTS WILL BE UNINTERRUPTED OR ERROR-FREE; (c) YOUR WEBSITE WILL ACHIEVE ANY PARTICULAR RANKING, TRAFFIC, OR LEAD VOLUME.

Statutory Damage Waiver. To the maximum extent permitted by law, you waive any right to statutory damages under any consumer protection, accessibility, privacy, or communications law, including but not limited to the ADA, TCPA, CAN-SPAM, BIPA, VPPA, Nevada NRS 603A, or any state privacy statute. Any recovery is limited to actual damages proven with reasonable certainty.

12. Indemnification

You agree to defend, indemnify, and hold harmless Reboot Inc. and its officers, employees, agents, successors, and assigns from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

• Your breach of any provision of these Terms
• Content or materials you provided to us that infringe any third-party intellectual property, privacy, or other rights
• Inaccurate business information or claims displayed on your website that you approved
• Your violation of any applicable law, regulation, or industry requirement
• Claims by your customers arising from your products, services, or business practices

Regulatory Complaint Responsibilities. If you file any complaint, report, or referral regarding our services with any governmental agency, regulatory body, consumer protection agency, or similar authority, you agree to: (a) provide only truthful, accurate, and complete information, as knowingly false statements may subject you to defamation liability; (b) reimburse us for all reasonable costs and attorney's fees incurred in responding to or defending against complaints that are determined to be frivolous, unfounded, or made in bad faith; (c) contact us through our dispute resolution process before filing any external complaint, except where prohibited by law; and (d) withdraw any complaint that becomes moot due to resolution of the underlying issue. If any investigation results in a finding that your complaint was knowingly false, frivolous, or made in bad faith, you agree to pay liquidated damages of $1,000 plus all costs incurred, as actual damages from such actions are difficult to quantify but include reputational harm and regulatory burden.

Client Pass-Through Liability. You are the operator of your website and the party responsible for all content, regulatory compliance, and customer interactions. If any third party (including your customers, employees, or site visitors) brings a claim, lawsuit, or regulatory proceeding against you that arises from or relates to your website, you agree to: (a) assume full responsibility for defending that claim at your own cost; (b) not join, implead, or cross-claim against us in that proceeding without first exhausting the dispute resolution process under Section 13; (c) indemnify us for any costs or attorney's fees we incur as a result of being named or joined in such a proceeding; and (d) acknowledge that our maximum liability in connection with any such third-party claim is subject to the caps in Section 10, regardless of the nature of the third party's claims against you.

13. Dispute Resolution: Mandatory Arbitration

Informal Resolution First

Before initiating any formal proceeding, you must notify us of your dispute in writing via our contact form with a description of the claim and your requested resolution. We will attempt to resolve the dispute in good faith within 30 days.

Binding Arbitration

If informal resolution fails, all disputes shall be resolved exclusively by final and binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. Arbitration shall take place in Clark County, Nevada.

Class Action Waiver

YOU AND REBOOT INC. EACH WAIVE ANY RIGHT TO BRING OR PARTICIPATE IN A CLASS ACTION, COLLECTIVE ACTION, OR ANY OTHER REPRESENTATIVE PROCEEDING. ALL DISPUTES MUST BE BROUGHT IN YOUR INDIVIDUAL CAPACITY ONLY.

Injunctive Relief Exception

Notwithstanding the arbitration requirement, either party may seek emergency injunctive or other equitable relief in a court of competent jurisdiction in Clark County, Nevada to prevent irreparable harm, including enforcement of intellectual property rights, IP reversion under Section 8, or breach of confidentiality obligations. Seeking such relief does not waive the right to arbitrate the underlying dispute.

Governing Law

These Terms are governed by the laws of the State of Nevada without regard to its conflict of law principles. For matters not subject to arbitration, the parties consent to exclusive jurisdiction in Clark County, Nevada.

13A. Anti-Frivolous Lawsuit and Fee-Shifting

Prevailing Party Attorney's Fees

In any arbitration, lawsuit, or administrative proceeding to enforce rights under these Terms, the prevailing party is entitled to recover reasonable costs and attorney's fees from the non-prevailing party.

Frivolous Claims Penalties

If you file any lawsuit, arbitration demand, or administrative complaint against us that a court or arbitrator determines to be: (a) frivolous or without substantial justification; (b) filed in bad faith or for purposes of harassment; (c) based on claims you knew or should have known were false; or (d) filed primarily to extract a nuisance settlement, you agree to pay all our attorney's fees and costs, plus a penalty of $10,000 or triple the amount of your claimed damages, whichever is greater, along with any sanctions imposed by the court or arbitrator.

Pre-Filing Requirements

Before filing any legal action, you must: (1) send written notice to our registered agent detailing your specific claims and requested resolution; (2) allow 30 days for us to respond and attempt resolution; (3) participate in good faith settlement discussions; and (4) certify that your claims are brought in good faith and not for improper purposes. Failure to satisfy these requirements before filing constitutes grounds for dismissal and an award of fees under this section.

Anti-SLAPP Protection

We reserve all rights under Nevada's anti-SLAPP statutes (NRS 41.635 through 41.670) and similar laws in any applicable jurisdiction. If your lawsuit arises from our exercise of free speech, publication of portfolio work, case studies, blog content, or marketing materials, you may be liable for our attorney's fees, costs, and up to $10,000 in additional damages under NRS 41.670.

Settlement Offer Protection

If we make a written settlement offer and you reject it, and the final judgment or award is not more favorable to you than our offer, you must pay all our costs and attorney's fees incurred after the date of our settlement offer, regardless of who ultimately prevails.

Cure Period for Compliance Claims

For any claim based on alleged non-compliance with law or regulation, you must: (a) provide written notice specifically identifying the law or regulation and the alleged violation; (b) allow 60 days for us to cure any alleged violation; and (c) demonstrate actual harm, not merely technical non-compliance, before filing any legal action. This cure period applies to all state and federal compliance claims, including accessibility, privacy, and consumer protection statutes.

New Law Safe Harbor

We are not liable for any alleged violation of laws or regulations that: (a) became effective less than 90 days before the alleged violation; (b) have not been subject to final regulatory guidance or binding court interpretation; (c) are not yet commonly implemented by similar web design and digital marketing companies; or (d) were impossible to comply with due to conflicting legal requirements.

Industry Standard Defense

It is a complete defense to any claim that our practices were consistent with prevailing industry standards among web design and digital marketing companies at the time of the alleged violation. The burden of proving that our practices deviated from industry standards rests with the claimant.

ADA and Accessibility Claims

For any claim related to website accessibility or ADA compliance: (a) you must first contact us through our standard channels with a specific description of the accessibility barrier encountered and the assistive technology used; (b) allow 90 days for us to implement reasonable fixes; (c) acknowledge that ADA compliance after delivery is your sole responsibility under Section 7; and (d) agree that damages are limited to injunctive relief (remediation only) unless you can prove intentional discrimination by clear and convincing evidence.

Third-Party Deception Defense

We are not liable for any consequences resulting from: (a) third parties providing false or deceptive information, including trap email addresses, honeypot addresses, or fabricated form submissions; (b) users or clients causing us to unknowingly contact restricted addresses or systems; or (c) any form of entrapment, misrepresentation of identity or authority, or deceptive practices by third parties. Parties who engage in such practices agree to indemnify us for any resulting claims, fines, or attorney's fees.

Copyright and DMCA

For any copyright or DMCA claim: (a) claimants must provide specific infringing URLs and documented proof of ownership; (b) knowingly false DMCA takedown notices expose the sender to perjury liability; (c) we reserve the right to seek damages and attorney's fees for bad-faith copyright claims; and (d) you indemnify us for any copyright claims arising from content or materials you provided to us.

Data Breach Claims

In the event of a security incident affecting data we process: (a) notification of a breach does not by itself constitute grounds for damages; (b) any recovery requires proof of actual identity theft or financial loss directly caused by the incident; (c) no private right of action exists for notification alone; and (d) class certification requires proof of a common injury, not merely a common incident.

Notice Delivery

Electronic communications may fail due to spam filters, technical issues, or incorrect contact information. You are responsible for ensuring your contact information is current and that you can receive our communications. Failure to receive a message because of factors within your control does not extend any deadlines or cure periods. Legal notices must be sent to our registered agent with delivery confirmation; email alone does not satisfy legal notice requirements for formal proceedings.

14. Acceptable Use

You may not use our services in connection with any website or business that engages in illegal activity, contains fraudulent or deceptive content, violates CAN-SPAM or TCPA, or involves unlicensed practice of medicine, law, financial advice, or other licensed professions. Violation of this section entitles us to immediately terminate services without refund.

15. Service Levels

We target 99% website uptime excluding scheduled maintenance and third-party outages. Support response targets:

• Website completely down: 4 business hours
• Major functionality broken: 1 business day
• Minor issues and update requests: 2-3 business days

These targets are goals, not guarantees. We do not provide 24/7 emergency support.

16. Termination

By you: You may cancel monthly services with 30 days written notice. One-time project engagements are subject to the refund terms in Section 5.

By us: We may suspend or terminate your services immediately for breach of these Terms, non-payment, or conduct we determine to be harmful. We may terminate for convenience with 60 days notice.

Effect of termination: Upon termination, your right to use any unpaid-for work product ceases immediately. We will provide a data export of your website files upon request within 30 days of termination. After 30 days, we will delete your business data from our active systems, except for records we are required to retain by law or that are necessary for resolving any open disputes.

Survival. The following sections survive termination or expiration of these Terms: Section 5 (Refund Policy), Section 6 (Chargebacks), Section 8 (Intellectual Property), Section 10 (Limitation of Liability), Section 11 (Disclaimer of Warranties), Section 12 (Indemnification), Section 13 (Dispute Resolution), Section 13A (Anti-Frivolous Lawsuit and Fee-Shifting), and the confidentiality, governing law, and general provisions in Sections 17-19.

16A. Force Majeure

We are not liable for any failure or delay in performing obligations under these Terms caused by circumstances beyond our reasonable control, including but not limited to: acts of God, natural disasters, fire, flood, earthquake, pandemic, epidemic, war, terrorism, civil unrest, labor disputes, government actions or regulations, internet or telecommunications failures, power outages, cyberattacks, or failures of third-party hosting and infrastructure providers (including Cloudflare). Our obligations are suspended for the duration of any such event, and we will resume performance as soon as reasonably practicable. If a force majeure event continues for more than 60 consecutive days, either party may terminate the affected services with written notice, with no refund obligation for services already delivered.

17-19. General Provisions

Claim Notification. You must notify us in writing of any claim within 90 days of the event giving rise to the claim. Failure to provide timely notice constitutes a waiver.

Confidentiality. We will treat your business information as confidential and will not share it with competitors or third parties except as necessary to provide services.

Entire Agreement. These Terms, together with your signed proposal or service agreement, constitute the entire agreement between the parties. No modification is binding unless made in writing and signed by an authorized representative of Reboot Inc.

Severability. If any provision is found unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall remain in full force.

Changes. We may update these Terms from time to time. For active clients, material changes will be communicated via email at least 30 days before taking effect.

Waiver. Our failure to enforce any provision of these Terms on one occasion does not constitute a waiver of our right to enforce that provision or any other provision on any future occasion. No waiver is effective unless made in writing and signed by an authorized representative of Reboot Inc.

Assignment. You may not assign, transfer, or delegate any rights or obligations under these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of substantially all our assets. Any purported assignment without consent is void.

Free Audit Limitation. Free website audits are informational assessments provided without warranty of any kind. No client relationship is created and no liability attaches to recommendations made in a free audit. Implementing any audit recommendation is at your sole risk and judgment. Audit recipients who paid $0 have no monetary basis for a damages claim under Section 10.

Governing Law and Foreign Regulatory Claims. These Terms are governed exclusively by Nevada law (NRS). If you are accessing our services from California or any other state, you acknowledge that Nevada law governs this agreement and you are not entitled to invoke the California UCL, California consumer protection statutes, or any out-of-state regulatory framework in excess of actual damages. Nothing in this provision limits rights that cannot be waived under applicable federal law.

International Users. Our services are intended for US-based businesses. If you access our services from outside the United States, you do so at your own initiative and are responsible for compliance with local laws. You waive any claim that Reboot Inc. should be subject to foreign regulatory authority and acknowledge that any foreign regulatory actions fall outside our intended scope of operations.

20. Contact